Thursday, October 27, 2016

Dialogue via Phone Call & Appointment Letter

Now, I wanna write some conversation via phone call. A conversation between 3 persons consists of Doctor (Clara), Doctor’s Assistant (Luna), and Patient (Lily). First, the dialogue is about patient wanna talk via phone with the Doctor. Second, it’s about the Patient make an appointment to meet the doctor. Third, the patient request to reschedule the appointment. And the last, I give a sample appointment letter.

DIALOGUE BY PHONE CALL WITH DOCTOR
Luna : Good morning, Doctor Clara’s office. How may I help you?
Lily : Could I speak with Dr. Clara?
Luna : Who is speaking?
Lily : I’m Lily. Dr. Clara’s old friend.
Luna : Ok. wait a minute…
Dr. Clara :  Speaking
Lily : Hello Clara.. I’m Lily. Do you remember me? I would like to invite you to join eat dinner at my house on Saturday at 8 pm.
Dr. Clara : Oh yeah, I remember. I’ll call you later.
Lily :  Okay.
…….back to Luna……
Lily : I think Dr. Clara is busy. I wanna leave a message to her.
Luna : What is a message?
Lily : I would to meet her on Friday at 8 am.
Luna : Okay,  I’ll put you down on that time.
Lily : Thank you for your help.
Luna :  You’re welcome.

MAKE AN APPOINTMENT
Luna : Good morning, Doctor Clara’s office. How may I help you?
Lily : Hello, I’d like to make an appointment to see Doctor Clara, please.
Luna : Have you been in to see Doctor Clara before?
Lily : Yes, I have. I had a physical last year.
Luna : Fine, what is your name?
Lily : This is Lily Stewart.
Luna : Thank you Mrs. Lily, let me pull up your file.
Lily : I haven’t been feeling very well lately.
Luna : Do you need urgent care?
Lily : No, not necessarily, but I’d like to see the doctor soon.
Luna : Of course, how about next Monday? There’s a slot available at 10 in the morning.
Lily : I’m afraid I’m working at 10. Is there anything available after three?
Luna : Let me see. Not on Monday, but we have at four o’clock opening next Wednesday. Would you like to come in then?
Lily : next Wednesday at four would be great.
Luna : Alright, I’ll pencil you in for four o’clock next Wednesday.
Lily : Thank you for your help.
Luna : You’re welcome. We’ll see you next week. Goodbye.
Lily : Goodbye.

RESCHEDULE
Lily : Good morning, I made an appointment with Dr. Clara in the Melati Hospital, but I have to change it.
Luna : When you made your appointment, what day did you choose?
Lily : My appointment was on Wednesday, in the Melati Hospital.
Luna : at what time was that appointment?
Lily : it was for four o’clock in the afternoon.
Luna : I can see hat appointment that you had. What day do you need to change to?
Lily : I want to change to next Thursday.
Luna : what time would you prefer?
Lily : I would prefer two o’clock in the afternoon.
Luna : I will put you down for that time. Thank you for calling to reschedule.

APPOINTMENT LETTER

Tita Indriana
Jl. H. Mean 3 No.56
Bekasi, 17411

October 27, 2016

Jenita
Jl. Merpati No.56
Jakarta Selatan

Dear Mrs. Jenita,
I am writing to you to ask if it would be possible for me to set up an appointment with you next week.

The Spring Ball is coming up, and I wish to speak to you regarding the various arrangements that will have to be organized for the event.

May I perhaps suggest that we meet at The Ritz Carlton Hotel on Saturday at 4 pm?

I look forward to hearing your reply.

Sincerely,

Tita Indriana

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